NXP Limited

Terms of Service

Effective Date: August 2, 2026‌

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (the “User”, “you”, or “your”) and NXP Limited, operating the e-commerce website located at www.nxpoffice.com (the “Website”, “we”, “us”, or “our”). By accessing, browsing, or making any purchase on our Website, you acknowledge that you have read, understood, and agreed to be bound by all the provisions outlined in these Terms. If you do not agree with any part of these Terms, you must not access or use our Website for any purpose.

1. Company Information

The Website is owned and operated by NXP Limited, a duly registered business entity based in Auckland, New Zealand. Our full contact details are as follows:

  • Registered Business Name: NXP Limited
  • Official Website Domain: www.nxpoffice.com
  • Physical Operating Address: 49 Waiouru Road, Highbrook Business Park, East Tāmaki, Auckland 2013, New Zealand
  • Contact Email: nncpc@nxpoffice.com
  • Customer Support Hotline: +(64) 800 397 667

Our core operations focus on curating premium office and school stationery products designed to make every work and study moment far more delightful and efficient, with strict quality checks applied to every item we list on the Website.

2. Eligibility to Use the Website

By using our Website, you confirm that you are at least 18 years of age, or have reached the age of majority in your jurisdiction of residence, and possess the full legal capacity to enter into a binding contract. If you are accessing the Website on behalf of a business entity, you confirm that you are authorized to represent that entity, and bind it to these Terms, in which case the terms “you” and “your” will refer to that business entity. We reserve the right to restrict access to our Website, in full or in part, to any user at our sole discretion, if we have reasonable grounds to believe a user is violating these Terms, providing false personal information, or engaging in activities that harm our operations or other users’ rights.

3. Product Listings and Pricing

All products displayed on [www.nxpoffice.com], including but not limited to our range of File Folders, Desktop Storage Boxes, Desk Pads, Cable Organizers, and other office and school stationery items, are described as accurately as possible on their respective product pages. We make every effort to display the colors, features, and specifications of products correctly, but we cannot guarantee that your device’s screen will present all details with perfect accuracy, as display settings vary across different hardware.

All prices listed on the Website are denominated in Euros, unless otherwise explicitly stated, and are subject to change at any time without prior notice, at our sole discretion. Prices do not include applicable taxes, customs duties (for international orders), or shipping fees, all of which will be clearly calculated and displayed to you at the checkout page before you confirm your order. While we implement rigorous processes to verify pricing accuracy, occasional human or system errors may result in an incorrectly listed price. If we discover that the price of any product you have ordered is incorrect, we will contact you as soon as possible to notify you of the error, and offer you the option to reconfirm your order at the correct price or cancel it for a full refund. We are not obligated to fulfill orders placed at an incorrectly listed price, even after you have received an order confirmation.

Product availability is updated in real time as far as possible, but we cannot guarantee that any product listed on the Website will always be in stock. If a product you have ordered becomes out of stock after you complete your purchase, we will notify you within 3 business days, and offer you the choice of a full refund, a store credit equivalent to the order value, or a product replacement of comparable quality and value that you approve.

4. Order Processing and Payment

When you place an order on our Website, you will receive an automated order confirmation email at the email address you provide, which acknowledges that we have received your order. This email is not a formal acceptance of your order, and we reserve the right to reject or cancel your order for any reason, including but not limited to restrictions on delivery to your location, insufficient product stock, errors in product or pricing information, or issues identified with your payment method. The formal acceptance of your order occurs when we dispatch your purchased products from our warehouse.

All payments must be completed through the secure payment gateways integrated into our Website. You agree to provide valid, current, and complete billing, contact, and payment information for all orders you place. You authorize us to charge the total order amount (including product prices, applicable taxes, and shipping fees) to the payment method you select at checkout. We reserve the right to obtain authorization for your payment in advance of order processing, and to decline any transaction that our payment providers flag as high-risk, fraudulent, or unauthorized. All payment processing activities comply with applicable New Zealand and international data security regulations to protect your sensitive payment information.

5. Shipping and Delivery Terms

We offer swift nationwide shipping across New Zealand, and selected international delivery options, which will deliver your order directly to your designated delivery address in a matter of days, as outlined on our Shipping Policy page. All estimated delivery times provided at checkout or after order dispatch are for reference only, and are not guaranteed deadlines. We are not liable for any delays in delivery caused by circumstances outside of our reasonable control, including but not limited to carrier operational disruptions, extreme weather events, customs clearance delays, public health restrictions, or unexpected supply chain interruptions.

Upon delivery of your order to the designated address, the risk of loss, damage, or theft of the products will transfer from us to you. If you receive a package with obvious external damage, you must note this damage with the delivery carrier at the time of receipt, and contact our customer support team within 48 hours to initiate a damage claim process. Failure to report damaged packages within this time frame may result in us being unable to process a replacement or refund request for the damaged items.

6. Returns, Refunds and Exchanges

Our full Refund and Returns Policy governs all return, refund, and exchange requests, and is accessible via the dedicated link at the footer of www.nxpoffice.com. In general, you may request a return for unused, unopened products in their original packaging within 30 calendar days of the date you receive your order. Customized, personalized products, and products marked as final sale on their product pages are not eligible for return, unless they arrive with manufacturing defects.

Once we receive and inspect your returned items to confirm they are in resalable condition, we will process your refund to your original payment method within 7 to 10 business days. You are responsible for covering the cost of return shipping unless the return is initiated due to our error, such as you receiving an incorrect item, a defective product, or a product that does not match the description listed on our Website. For orders that qualify for free return shipping due to our operational error, we will provide you with a pre-paid return shipping label to use.

7. User Accounts Responsibilities

To access certain features of our Website, including faster checkout, order history tracking, and exclusive new arrivals notifications, you may create a user account. You are fully responsible for maintaining the confidentiality of your account login credentials (username and password), and for all activities, purchases, and actions that occur under your account. You agree to immediately notify us at nncpc@nxpoffice.com if you become aware of any unauthorized access to your account, or any security breach related to your account details. We cannot and will not be liable for any loss or damage arising from your failure to protect your account information, or from actions taken by third parties that access your account with your login details, whether with or without your permission.

When creating an account, you agree to provide accurate, complete, and up-to-date personal information, including your correct full name, email address, physical delivery address, and contact phone number. If any of your account details change at any point, you agree to update them promptly via the “My Account” page on the Website. We reserve the right to suspend or terminate your user account at any time, without prior notice, if we identify that you have provided false or misleading registration information, or if your account activities violate any provision of these Terms.

8. Acceptable Use Policy

You agree that while accessing and using our Website, you will not:

  • Use the Website for any illegal purpose, or in violation of any applicable local, national, or international laws and regulations;
  • Copy, modify, distribute, publicly display, or resell any content from our Website, including product images, descriptions, branding, design elements, or text, without our explicit written prior permission;
  • Engage in any activity that may disrupt, damage, or overload the normal operation of the Website, including deploying malware, running automated bots or scrapers to access our platform without authorization, or launching distributed denial of service attacks against our servers;
  • Attempt to gain unauthorized access to any restricted areas of the Website, our backend server systems, the personal data of other users, or any of our internal operational networks;
  • Post or transmit any defamatory, offensive, harassing, hateful, or otherwise inappropriate content via any interactive feature on our Website, including product review sections or contact forms;
  • Impersonate any person, business, or entity, including falsely claiming to represent NXP Limited or our affiliated teams;
  • Use our Website to send unsolicited commercial messages, spam, or fraudulent communications to other users or to our team.

We reserve the full right to investigate any suspected violation of this Acceptable Use Policy, and take appropriate action, including permanent account termination, blocking your IP address from accessing the Website, and reporting your activities to relevant law enforcement authorities if necessary.

9. Intellectual Property Rights

All content published on [www.nxpoffice.com], including but not limited to text, product descriptions, photographs, videos, website design layouts, logos, brand names, graphic elements, software code, and the overall look and feel of our platform, is the exclusive intellectual property of NXP Limited, or is licensed to us by the respective rights holders. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website content for any commercial use without receiving explicit prior written consent from our authorized team.

You may share links to our product pages on public social media platforms for non-commercial, personal use, provided that you do not modify the linked content, and clearly attribute the source to the official www.nxpoffice.com website. Any unauthorized use of our intellectual property will constitute a breach of these Terms, and we reserve the right to pursue all available legal remedies to protect our rights, including claiming compensation for any damages arising from the unauthorized use.

10. Limitation of Liability

To the maximum extent permitted by applicable New Zealand law, NXP Limited, our directors, employees, partners, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your access to or use of the Website, including but not limited to lost profits, lost business revenue, loss of data, or costs incurred to replace products and services that you purchased through our platform. The total aggregate liability of NXP Limited for any and all claims arising in connection with your use of the Website, regardless of the legal theory on which the claim is based, shall not exceed the total amount you have paid to us for the specific order or service that gives rise to the claim.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for consequential damages, so some of the above limitations may not apply to you. All provisions of these Terms that limit liability are intended to apply to the fullest extent permissible under the laws of New Zealand, and to the extent that they are found to be unenforceable, the remaining provisions of these Terms will continue to be in full force and effect.

11. Modifications to Terms of Service

We reserve the right to update, modify, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the “Effective Date” at the top of this page, and notify you of the changes via a prominent announcement on the Website homepage, or via email to the registered email address associated with your user account. Your continued use of the Website after the effective date of the revised Terms will constitute your full acceptance of all the modified provisions. It is your responsibility to periodically review this page to stay informed of any updates to these Terms.

12. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is published on the dedicated page accessible via the footer of www.nxpoffice.com. Our Privacy Policy outlines how we collect, use, store, protect, and process your personal information, including your order details, contact information, and browsing data collected when you access our platform. By agreeing to these Terms of Service, you also acknowledge that you have read and understood the terms laid out in our Privacy Policy.

13. Contact Information for Inquiries

If you have any questions, concerns, or requests related to these Terms of Service, you may reach out to our 24/7 friendly customer support team at any time, who are fully ready to solve any of your stationery shopping related issues. You can contact us via:

  • Email: nncpc@nxpoffice.com
  • Phone: +(64) 800 397 667
  • Physical Mail: NXP Limited, 49 Waiouru Road, Highbrook Business Park, East Tāmaki, Auckland 2013, New Zealand

14. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms, or your use of the [www.nxpoffice.com] website, shall first be resolved through good faith negotiation between you and our support team. If the dispute cannot be resolved amicably within 30 days of the initial notification, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Auckland, New Zealand.